Luxury DTW ↔ East Lansing Transfers – Reliable & Comfortable Travel

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Frequently Asked Questions (FAQ)

 

1. What areas do you service? We primarily provide private transportation between Detroit Metro Airport (DTW) and Lansing, Michigan, including East Lansing and surrounding areas. We offer door-to-door service to homes, hotels, businesses, and the Michigan State University (MSU) campus.

2. What is the distance and estimated travel time from DTW to Lansing? The distance between DTW and Lansing is approximately 85-90 miles. The estimated travel time is usually 1.5 to 2 hours, but this can vary depending on traffic conditions, road construction, and weather.

3. Do you offer shared rides or private transportation? We exclusively offer private, non-shared rides. This means your vehicle will be dedicated solely to you and your travel companions, ensuring a direct and efficient journey without multiple stops.

4. How do I book a reservation? Booking is easy! You can book online through our user-friendly website at https://motorcitylimousine.com or by calling us directly at 1-800-786-3848. We recommend booking in advance, especially during peak travel times, to ensure availability.

5. How far in advance should I book my ride? While we can often accommodate last-minute requests, we recommend booking at least 24-48 hours in advance to secure your preferred vehicle and time. For major holidays or events, it’s advisable to book even further ahead.

6. What types of vehicles do you offer? Our fleet includes a variety of comfortable and well-maintained vehicles to suit your needs, such as:

• Luxury Sedans (for 1-3 passengers)
• Spacious SUVs (for 4-6 passengers)
• Vans (for larger groups)

7. Are your drivers professional and background-checked? Absolutely. All our chauffeurs are experienced, professionally licensed, and undergo rigorous background checks. They are committed to providing courteous, safe, and punctual service.

8. Do you track flights for delays or early arrivals? Yes, we do! We monitor your flight’s status in real-time. If your flight is delayed or arrives early, we adjust our pickup time accordingly so your driver is there when you land, without any extra waiting fees.

9. Where do I meet my driver at DTW? Upon your arrival at DTW, your driver will meet you at a pre-designated area within the baggage claim of your terminal (McNamara Terminal or Evans Terminal) holding a sign with your name. Specific instructions will be provided in your booking confirmation.

10. What is your pricing structure? Are there any hidden fees? We offer transparent, flat-rate pricing for all our DTW to Lansing transfers. The price you are quoted is the price you pay, with no surge pricing or hidden fees. Tolls and standard gratuity are typically included. Any potential additional charges (e.g., extra stops, child seats) will be clearly communicated upfront.

11. Can I pay with a credit card? Yes, we accept all major credit cards for online bookings and pre-payment. You can also discuss payment options directly with our booking agents if you prefer to pay the driver at the time of service (though pre-payment is often preferred for convenience).

12. What is your cancellation policy? We understand that plans can change. Please refer to our detailed cancellation policy on our website  or contact us directly at 1-800-786-3848 for specific terms and conditions. Generally, we offer flexible cancellation with a full refund if cancelled within a reasonable timeframe (e.g., 24 hours) prior to your scheduled pickup.

13. Do you provide child seats? Yes, we can provide child and booster seats upon request. Please specify your need for a child seat when making your reservation so we can ensure it’s available for your trip. Additional charges may apply.

14. What if I have a lot of luggage? Please inform us of your luggage count when booking so we can recommend the most appropriate vehicle size to comfortably accommodate all your belongings. Our drivers are happy to assist with loading and unloading luggage.

15. Do you operate 24/7? Yes, our services are available 24 hours a day, 7 days a week, 365 days a year, including holidays.

16. Can I make multiple stops along the way? Our standard service is direct, door-to-door. If you require multiple stops, please inform us when booking, and we can arrange this for an additional fee, depending on the number and duration of stops.

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If you have any further questions not covered here, please don’t hesitate to contact our customer service team at 1-800-786-3848 or info@motorcitylimousine.com. We’re here to help make your journey as smooth as possible!